What’s your community? #44 #cong19

Synopsis:

Online communities form because they have an internal need or in reaction to an external event. By identifying your community type, it will help you develop your marketing plans, budgets and capabilities to best engage with the community.

4 Key Takeaways:

  1. Understand why your community would form.
  2. Use it well or lose it!
  3. Members are on a mission, know their mission.
  4. Know where to spend your budget.

About Noreen Henry:

Noreen is a technology lecturer on the Mayo campus of GMIT since January 2000.

With a background in software and technology management she has in recent years pivoted into the area of Social Web Strategy and educational areas such as Learning and Innovation Skills.

She co-delivers the Marketing Strategy Theory and Application module on the Springbaord funded Postgraduate Certificate in Digital Media & Marketing.

Contacting Noreen Henry:

You can follow Noreen on Twitter or send her an email.

By Noreen Henry

There are two reasons why a community will form online:

1. Because they want to, they have an internal need. These are referred to as passion communities.

2. Because they are driven to, in reaction to an external event these are trigger event communities. (Hlavac, 2014, pp. 12-14)

If you understand why your community should form, what they seek and how they engage with peers, influencers and experts, you will be positioned to build your social strategies.

A Passion Community Defined: Is one that contains highly focused brand and lifestyle advocates often on a third-party (one which you have no control over) website that the brand does not manage. This is a high-intensity group, containing members that pose opportunities to engage with influencers, but also risks of brands being unable to manage in a scalable manner. The most engaged members of these communities, we will refer to as Passionistas. (Owyang, 2012)

Passion communities address topics members care passionately about. They want to hear from the influencers who identify key trends. But, they also want to talk to their peer to express and hone their opinions. As a business, you will want to engage members by giving them the newest content and ample opportunities to have peer to peer engagements.

Passion communities are permanent communities with stable members, who are always interested in looking for new trends and information.

To enable a successful passion community:

• Have opportunities for peer to peer engagements.
• Keep information current and on the cutting edge.
• Ability to interact with influencers and experts.
• To hone and validate their opinions.

If you engage or create a passion community but don’t keep it current and on trend, you will lose your members quickly.
Passion communities have permanent members so once we acquire them, we can keep them if we give them a reason to stay and engage. This means you can minimize your acquisition budget once we acquire members. But need to spend more on new content and new ways to engage.

Trigger event communities are the exact opposite.
A Trigger Event community forms to support individuals during a life change (for example having children, going through divorce) or social events (such as #blacklivesmatter and #bringbackourgirls) that touch people while they are happening but are bound in a certain point in time.

Permanent communities with temporary members, created to address a life stage change or external event. The knowledge they seek will change as they move from the start to the finish of a trigger event e.g., planning a wedding, retirement, pregnancy. If you can help them achieve their goals they will welcome you into their community.

Members are on a mission to accomplish something. They want proven information and tools to help them achieve their community mission. They are on a journey (possibly your customer journey!). You need to be able to identify where they are in their journey and get them the information they need to accomplish it. Your objective is to help them move from where they currently are to their destination. If you help them, they will keep coming back.

Your acquisition budget should tip the content budget because you can reuse content as your community members traverse their journey but once they have accomplished their goal they will naturally move on therefore you need to have a constant supply of new members.

Regardless of the type of community you have, you need to be the trusted expert within the community. You need to provide reliable content, information and guidance highly relevant to your community.
By identifying the community type, it will help us develop our marketing plans, budgets and capabilities to best engage with the community.

Bibliography
Brudner, E. (2017, 08 28). 30 Types of Sales Trigger Events and How to Track Them. Retrieved from Hubspot:
Hlavac, R. (2014). Social IMC – socail Strategies with Bottom-Line ROI. Nort Charleston: CreateSpace Independent Publishing Platform.
Owyang, J. (2012, 10 18). Breakdown: A Strategy for Engaging Passion Communities. Retrieved from Jeremiah Owyang: 

Ideas Won’t Put Food on the Table! #23 #cong18

Synopsis:

Be creative. Be innovative.

These two words are:
1. over used
2. misunderstood
3. under appreciated
…but together they can bring you a long way.

4 Key Takeaways:

  1. Be creative and innovative.
  2. Be the thinker and the doer.
  3. Be the lone nut seeking the first follower.
  4. Or else be the first follower.

About Noreen Henry:

Noreen Henry is a lecturer in IT at the Mayo campus of GMIT. She lectures in IT support, training, project management & service management on the IT Support and Computer Services Management course and chair the B. Sc. (Hons.) in Digital Media & Society. She has a particular interest in developments in IT and education.

Contacting Noreen Henry:

You can follow Noreen on Twitter or reach her by email.

By Noreen Henry.

Creative is defined by the Oxford dictionary as “Relating to or involving the use of the imagination or original ideas to create something.”

Innovative is defined as “(of a person) introducing new ideas; original and creative in thinking.”

In my simplified understanding and appreciation being creative is coming up with the ideas and being innovative is bringing the idea to reality. Or creativity and innovation could be considered as the difference between thinking and doing.

So, can one person be both creative and not innovative? Do they always come together? Is one better than the other? Can you teach someone to be creative and/or innovative?

Loads of people have loads of ideas but not all come to fruition. Steve Jobs reflected on Thinkers and Doers as “it’s very easy to take credit for the thinking, the doing is more concrete… it’s very easy for someone to say ‘Oh I thought of this three years ago’ usually when you dig a little deeper you find that the people that really did it were also the people that really worked through the hard intellectual problems”

Steve obviously values the doers.

Theodore Levitt, former editor of Harvard Business Review, published a controversial article in 1963 titled “Creativity is Not Enough”, following is an extract. 4

“Creativity” is not the miraculous road to business growth and affluence that is so abundantly claimed these days. And for the line manager, particularly, it may be more of a millstone than a milestone. Those who extol the liberating virtues of corporate creativity over the somnambulistic vices of corporate conformity may actually be giving advice that in the end will reduce the creative animation of business. This is because they tend to confuse the getting of ideas with their implementation—that is, confuse creativity in the abstract with practical innovation; not understand the operating executive’s day-to-day problems; and underestimate the intricate complexity of business organizations….

The fact that you can put a dozen inexperienced people into a room and conduct a brainstorming session that produces exciting new ideas shows how little relative importance ideas themselves actually have. Almost anybody with the intelligence of the average businessman can produce them, given a halfway decent environment and stimulus. The scarce people are those who have the know-how, energy, daring, and staying power to implement ideas….

Theodore in his male dominated world is also looking for the innovators, the doers.

If innovation is the greater ability, can we teach someone to be innovative or is it a personal attribute? Is it a personal characteristic or a skill? Is it your tolerance of risk? And will put food on the table?

Sometimes the braver position is the person that sees the value in your idea, trusts your vision and joins in.

The Lone Nut