Topic: The Future of Service
Technology has created many new ways of serving customers through automation. Just look at how you interact with your bank - ATMs, Online applications, Online accounts _ no need to meet a human.
Is there a role for a personal service culture in the future? My hypothesis is that those businesses who manage to exploit the technology and also provide an exceptional personal experience will be the winners.
Myles blog buddy is Fiona Curran Lonergan